Questions & Answers
Questions & Answers
Document Flow Automation System
Electronic digital signature, attributes for working with the Federal Tax Service
Remote issue of a public key certificate
Unified Electronic Services Portal
How to deposit funds into an account?

You can deposit funds to the personal account in the section "Financial Information" – Funds are deposited into the personal account by specifying the amount according to the cost of the service in "SED Application in the modernized OAIS" as of the payment date. After clicking the "deposit funds" button, an order number will show on the screen, which must then be indicated in the payment purpose. The payment is made according to NCES details, specifying the generated order number in the format: LSOAISXXXXXXXXX, where X means numerical symbols.

The guidelines for depositing funds to your personal account are posted in your personal account in the section "Documentation" – "Guidelines for operating your personal account" – "Financial information".

How can I obtain a work completion certificate for the SED Application?

For legal entities (which are not budgetary organizations) and individual entrepreneurs, the SED Application services are provided on the basis of a public agreement.

The NCES does not issue the services acceptance certificate. Subjects execute the acceptance certificate in accordance with their in-house accounting regulations. According to clause 4.4 of the Public Agreement, the Parties agree that the OAIS Operator and the Consumer shall prepare an acceptance certificate of the services rendered that confirms the provision of the service(s) by the OAIS Operator at their sole discretion in accordance with Article 10 Clause 6 of the Law of the Republic of Belarus No. 57-3 dated July 12, 2013, On Accounting and Reporting, Clause 1 of the Resolution of the Ministry of Finance of the Republic of Belarus No. 13 dated February 12, 2018, On the Sole Compilation of Primary Accounting Documents and Recognizing the Decree of the Ministry of Finance of the Republic of Belarus No. 58 dated December 21, 2015, as Invalid."

For budgetary legal entities, the NCEU issues a certificate of paid monthly services to the consumer within five (5) business days from the end of the reporting month.

How to make monthly payments for the SED Application?

The payments are made per calendar month. Legal entities (which are not budgetary organizations) and individual entrepreneurs pay for the service when ordering the service by debiting funds from the Consumer’s personal account in the amount of 100% of the one-time cost of the service.

If, when ordering a service for the first time, the Consumer activated the "Automatic renewal" option, the Consumer will not have to re-order the service for each subsequent calendar month, subject to availability, in the Consumer’s personal account, of the amount of at least 100% of the one-time cost of the service on the last date of the calendar month, in which a service is provided.

The budgetary legal entities pay for the service on the basis of a certificate of the service provided issued by the NCEU before the twenty-fifth (25th) day of the month following the reporting month by transferring the relevant amount to the NCEU settlement account.

Where can I find guidelines for setting up the system?

The guidelines are available in your personal account, in the section "Documentation" – "Guidelines for operating your personal account", item 8, "Document flow".

Obtaining an attribute certificate for operations with FSZN systems via EPEU (online)
  1. Read the terms of the Public Agreement.
  2. Download the invoice on the website and pay for the service.
  3. Go to the Unified Electronic Services Portal (EPEU) via Internet Explorer.
  4. Log in to the EPEU using the certificate of a legal entity issued by the Republican Certification Center of the State public key management system (GosSUOK), for which the issue of the additional attribute is required.
  5. Go to the EPEU personal account and select a service category "Occupation and employment".
  6. In the appearing list, select service 6.1-2.43 "Issue of an additional attribute certificate for operations with FZSN systems in addition to the previously issued certificate of a legal entity" and click the "Obtain" button.
  7. Fill out the application fields:
    7.1. Select an organization category. In the case of a budgetary entity, you must additionally select the payment method "Using own funds".
    7.2. Fill in the mandatory fields.
    7.3. Attach a copy of the payment order, and a copy of the notice of registration of the payer, confirming the payer’s registration number with the FZSN (National Social Security Fund) body.
    7.4. Send the application.
  8. After the payment amount has been credited to the Operator's bank account, the Operator issues an additional attribute certificate and sends it to the Subscriber's email address specified in the application.

For more information on obtaining an attribute certificate for operations with FZSN (National Social Security Fund) systems when making payments using budget funds, please follow the link.

How to obtain an electronic digital signature for registering business online?

To register a business, an electronic digital signature of an individual is purchased fora period of 1, 2 or 3 years. To this end, you must:

  1. Read the Procedure for obtaining a certificate of an individual available at the following link.
  2. Pay for the service against the invoice.
  3. Prepare the document package and execute them.
  4. Submit the documents to any registration centre.

Please note that in order to submit reports on behalf of a legal entity or an individual entrepreneur, you must obtain a certificate of a legal entity, or to obtain a basic attribute certificate of a legal entity in addition to the certificate of an individual.

What is the difference between AvPass and AvBign information carriers?

USB devices AvPass and AvBign are key information carriers and are used for secure storage of personal (private) keys. The personal (private) key is placed in a special electronic container protected by a password. The password is set by the user (Subscriber) when generating the request file (generating a pair of keys - a public and a private key). Both AvPass and AvBign can have multiple containers at the same time.

The main advantage of AvBign, as compared to AvPass, is that, when using AvBign, all cryptographic transformations occur inside the device (microprocessor) and hash values do not go into the PC's RAM; in addition, AvBign is compatible with SmartCard standards used in Microsoft Windows, so AvBign devices are connectable via RDP (Remote Desktop Protocol) without additional software (such as USB to RDP, FlexiHub, etc.) or hardware-software USB-to-IP hubs. In other words, AvBign devices are particularly suitable for terminal servers (Microsoft Terminal Services).

How do I get an EDS for electronic invoices?

To sign electronic invoices, a certificate of state procurement is purchased.

The procedure for obtaining the EDS certificate and the list of documents are available at the link.

If you already have a valid EDS certificate, you do not need to get a new one. Some programs additionally require a basic attribute certificate. You can find out about the need to receive it from your EDI provider.

The procedure for obtaining the basic attribute certificate and the list of documents are available at the link.

 
 

 

 

Where can I see the serial number of the certificate?

1. Personal Certificate Manager Run

a Personal Certificate Manager on your computer: Start → All programs → Avest for NCEU → Avest Personal Certificate Manager for GOSSUOK.

In the "User Authorization Certificate Manager" window, mark "Log in without authorization" → click "OK".

In the right part of the program window, under the heading "Personal certificates", select your certificate and open it for viewing: Place the mouse cursor on the line indicating the certificate expiration date → Right-click on "View" → "Preview certificate" in the menu. The Certificate window opens, in which the 24-digit serial number of the certificate will be indicated.

2. Personal account of an individual on "E-pasluga"

Log in to personal account https://e-pasluga.by / using a valid EDS or ID card. In the "My Profile" section, the "Certificates" tab contains the necessary information.

Important! To log in to the E-service, you need to install a KP (client program) and GSecTLS is recommended. The software is available at the following link: https://nces.by/service/po /.

The ID card will require a reader.

At the entrance to https://e-pasluga.by /, KP and GSecTLS should be running.

3. Cloud Storage of Certificates (OCS)

If the certificate has not been installed on the PC and the validity period of this certificate has not expired, you can view the serial number in the certificate itself. To do this, log in to the cloud certificate storage https://store.nces.by / using the banking details received earlier. Download the certificate with the name of the organization (IE) in the *.p7b format, open it and select the folder with the certificate in the window that appears on the left. Next is the "Certificates" folder, on the right there will be a file with the name of the organization (IE), when you click on the certificate, the "Composition" tab opens, where the serial number will be indicated.

 
 

 

 

How do I get a test certificate?

To receive a test public key certificate, you must send a message to the email address bvn@nces.by , mdv@nces.by .

Subject of the message: issue of the test certificate.

In the message, specify the information: the name of the organization, the UNP, the full name, the desired validity period of the certificate (but not more than 6 months), contact information is required for communication.

Create a request file (*.req file) with the specified data and attach it to the message.

Instructions for creating a request file.

Links to current versions of specialized cryptographic software:

  • For AvPass key information carriers (download)
  • For AvBign key information carriers (download)

Avest Personal Certificate Manager (AvPCM). Operator's manual.

Avest CSP BEL Cryptoprovider. Operator's manual.

 
 

 

 

How do I get a contract and an invoice for payment through the state Treasury?

To receive the contract and the invoice, you must fill out an application for registration of the contract. The original contract and the invoice will be sent by mail. If necessary, you can pick up the contract and the invoice on purpose, having previously informed the RC (you can specify the method of receiving the contract in the "Additional information" field in the application).

 
 

 

 

Access details to the cloud certificate storage have been lost

Starting from April 1, 2020, upon receipt of the certificate at the registration center, the cloud storage login details will be issued on paper.

If the paper carrier with the access details to the cloud storage is lost, it can be duplicated in accordance with the Procedure for providing services to the RUC GosSUOK (clause 3.3.6, clause 3.3) in the following ways:

  1. The certificate holder must personally contact any registration center with a passport to obtain the details;
  2. Upon receipt of the EDS, an e-mail address was indicated in the List of subscriber information, then you can contact the registration center where you received this service by phone.
  3. The details will be sent to the email address specified in the List of information. Upon receiving the service at the registration center in Minsk at 64 Prytytskogo St., send a request to the technical support service.
  4. Upon receipt of the remote certificate issuance service, the access details are sent to the specified contact information (e-mail, personal account, mobile phone). If the access details have not been received or have been lost, send a request to the technical support service.
 
 

 

 

They didn't give me a contract when I received the EDS.

When receiving a service at the expense of the organization's own funds, a public agreement is in effect.

 
 

 

 

What should I do if I forgot my password?

The password is not stored anywhere and is known only to the certificate holder.

The password on AvPass and AvBign media is installed on the entire device. When choosing a password, keep in mind that the password contains from 8 to 12 characters. When entering the password for the first time (at the registration center), the default keyboard layout is Latin. We recommend that you first type the password in the WORD file and copy it into the password field. You can try to enter your password an unlimited number of times.

If the password could not be found, it is necessary for legal entities to obtain the certificate data update service.

If an individual's certificate was purchased, it is necessary to obtain the service of issuing an individual's certificate. If an attribute certificate has been issued to the public key certificate, it is necessary to receive an attribute certificate issuance service along with the data update/public key certificate issuance service (the attribute for the FSN, the basic attribute certificate, the basic attribute for individuals).

 
 

 

 

Where can I get an invoice to pay for an EDS key?

Invoices for payment for the services of the republican certification center are posted here.

 
 

 

 

Who can issue a certificate remotely?

The service is available for individuals and legal entities, individual entrepreneurs, as well as for budget organizations that pay with their own funds.

The certificate can be obtained remotely if the following conditions are met:

  1. The certificate has not expired at the time of receiving the service.
  2. The Subscriber's data specified in the personal certificate does not change.
  3. Availability of a working medium of key information "Avest" (AvPass or AvBign).
  4. For legal entities: the head of the organization has a valid EDS certificate (at the same time, information about the head must be contained in the Unified State Register of Legal Entities).
  5. The service is provided under a public agreement.

Remote edition is not available:

  • Non-residents of the Republic of Belarus.
  • Trusted persons of individual entrepreneurs.
  • Owners of mobile EDS.
  • Owners of EDS with expired JUICE.
  • Owners of EDS with an expired identity document.
  • To the owners of the EDS, whose data in the certificate has changed (legal address, name of the organization, data of the EDS owner).
  • When concluding a payment agreement through the state Treasury.
  • Representative offices of foreign organizations.
 
 

 

 

After the certificate has been renewed remotely, how to receive the services acceptance certificates?

If the EDS certificate has been issued remotely, the National Centre for Electronic Services (NCES) does not issue a services acceptance certificate to the Subscriber.

According to clause 4.4 of the Public Agreement for the provision of paid services for issuing a certificate of a legal entity (individual entrepreneur) or an individual remotely, using a valid certificate, the parties agreed that Republican Certification Centre and the Subscriber shall UNILATERALLY execute the services acceptance certificate, confirming the provision of the service.

(in accordance with clause 6, Article 10 of Law of the Republic of Belarus No. 57-Z dated July 12, 2013 "On Accounting and Reporting", clause 1 of Resolution of the Ministry of Finance of the Republic of Belarus No. 13 dated February 12, 2018 "On the unilateral preparation of primary accounting documents and invalidation of Resolution of the Ministry of Finance of the Republic of Belarus No. 58 dated December 21, 2015")

How to obtain an EDS for electronic invoices?

To sign electronic invoices, a GosSUOK certificate is purchased. For more information about the procedure to obtain an EDS certificate and the list of documents, please follow the link.

If you already have a valid EDS certificate, you do not have to obtain a new one.

Some programs additionally require a basic attribute certificate. To find out, whether you have to obtain it, please contact your EDI provider.

For more information about the procedure to obtain a basic attribute certificate and the list of documents, please follow the link.

What payment purpose code must be specified when paying for the services of Republican Certification Centre?

KNP code (payment purpose code in the Republic of Belarus) for the services of the Republican Certification Centre of the State public key management system (GosSUOK) — OTHR 1 21101.

How payment for the certificate remote issue is made?

The payment is made in the process of filling out an online application on the Unified Electronic Services Portal.

Individual entrepreneurs/individuals can make the payment:

- through ASSIST by entering the bank card details;

- through ERIP using the order number generated by the service; open the following tabs: ERIP – Electronic government – OAIS (National Automated Information System) – Electronic OAIS services.

Individual entrepreneurs/individuals may not make the payment by way of a transfer order.

Legal entities can make the payment:

- through ASSIST by entering the bank card details;

- through ERIP using the order number generated by the service; open the following tabs: ERIP – Electronic government – OAIS – Electronic OAIS services;

- through the Online Banking using the invoice generated by the service (the Subscriber makes an advance payment of the cost of the service(s) based on the generated invoice by transferring funds to the settlement account of the Republican Certification Centre. Be sure to indicate the generated invoice number in the payment order for the transfer of funds).

I didn’t receive a link to log into the cloud storage, what should I do?

The reason for not-receiving the link to the Cloud Certificate Storage may be as follows:

- the active tab with order number to pay for the certificate via ERIP/Assist was closed;

- the User's session on the portal was interrupted.

In such cases, to continue the procedure for remote certificate issue, you must:

  1. log in to the Unified Electronic Services Portal using the EDS;
  2. open the "Personal Account" tab, the "Current Orders" section;
  3. open the paid order, complete the procedure of the certificate issue by clicking on the "Next" button.

If payment for the certificate was made in another payment system, the service cannot be provided via the Unified Electronic Services Portal (EPEU) due to a violation of the mechanism of payment for the certificate remote issue, as defined by the Public Agreement.

The information about payment methods for remote issue is provided in question 14.

Can I obtain the attribute certificate for the National Social Security Fund (FSZN attribute certificate) in parallel with the certificate remote issue?

The FSZN attribute certificate is not included in the remote issue of the public key certificate. An attribute certificate is issued separately upon a personal application to the registration centre or upon a remote application.

Detailed information on remote issue of an attribute certificate is provided in question 2.

For more information about the procedure to obtain a FSZN attribute certificate by way of a personal application, please follow the link.

How to activate a personal account of a legal entity?

Steps to set up a workplace:

Download the client software program and Gsec Client. The Form to be filed for further downloading of the software.

To enter "E-Pasluga" Unified Electronic Services Portal (EPEU), the client software program and Gsec Client must be running.

Actions to work on the Unified Electronic Services Portal:

  1. The head of the entity (individual entrepreneur) must log in to the Unified Electronic Services Portal using an EDS or an ID card, activating their individual personal account. To log in using an ID card, a reader is required.
  2. After entering your personal account, on the right side, you need to click on the icon, and select a separate line with the name of the company. If an individual entrepreneur logs in, they select a separate line with their initials. 

The procedure for activating a personal account for government agencies is posted in the personal account, in the "Documentation" section - "Forms of documents required to activate the personal electronic account of a legal entity".

What are the technical requirements to the workstations of users of the new version of the Unified Electronic Services Portal?
  • Operating system:

Windows 8 x32/64;
Windows 10 x32/64.

  • A web browser, except for Microsoft Internet Explorer and Edge;
  • Antivirus protection software (recommended);
  • Current version of Avest CSP cryptographic service provider (available through the link as part of the AVEST Subscriber's Package);
  • Current version of Avest PCM personal certificate manager (available through the link as part of the AVEST Subscriber's Package);
  • AvCMXWebP plug-in (installed during installation of the AVEST Subscriber's Package);
  • GSecTLS software program to organize a secure connection and NT Client Software (the current version of the software is available after filling out an application on the OAIS (National Automated Information System) operator’s website available at the link);
  • VPN channel with a speed of at least 1 Mb/s or Internet connection. 
How do I fill out an electronic application for obtaining an ES?

An electronic application for OAIS services is posted in the personal account of a legal entity and is available by default to the head of the organization, as well as to a Superuser with a pre-configured Role.

The first part of the electronic application is sent to conclude a contract for the services of the OAIS. In the first part of the e-application it is necessary to put a slider in the section "Conclusion of the contract for the services of OAIS".

After clicking on the "Submit" button, the application is submitted for further preparation of the contract. After the conclusion of the agreement, the manager (Superuser) will have the opportunity to send an electronic application for access to the electronic services of the OAIS.

To do this, you must first set up a Role in the personal account of a legal entity, with the addition of employees who will receive the electronic services of the OAIS. After setting up the Role, you must proceed to filling out the electronic application from the "Available Services" section, where the first part of the application is filled in, while the slider for "Concluding an agreement for AIS services" is not set.

After clicking on the "Submit" button, the second section of the electronic application opens, where the OAIS electronic services are indicated, the created role is added and the necessary fields are filled in. At the end of filling out, click on the "Complete the application" button and sign the generated application file with an electronic digital signature. The procedure for filling out an electronic application can be found at the links:

Description of the electronic application

Video tutorial "How to send an e-request for a contract"

Video tutorial "How to send an e-request for the activation of OAIS services"

 

How do I apply to the Trade Registry?

Applications for inclusion of information in the Commercial Register of the Republic of Belarus (hereinafter referred to as the Commercial Register) (administrative procedure code – 548.8.9.1), amendments and (or) additions to information previously entered in the Commercial Register (548.8.9.3), and exclusion of information from the Commercial Register (548.8.9.5) may be submitted to local executive and administrative authorities as by personal request, by mail, as well as in the form of electronic documents through the E-Pasluga portal through a nationwide automated information system.

To perform these administrative procedures electronically on the E-Service, it is necessary for a legal entity or individual entrepreneur to have an electronic digital signature (EDS) key issued by the Republican certifying center (RUC) The State public key management system for verifying the electronic digital signature of the Republic of Belarus.

In order to be able to submit an application for the inclusion of information in the Commercial Register, make changes and (or) additions, and exclude information, it is necessary:

  1. get the means of electronic digital signature at the Republican Certification Center;
  2. authenticate on the portal. Administrative procedures will be available in the personal account of the legal entity/ individual entrepreneur.

The administrative procedure is available to legal entities and individual entrepreneurs in relation to themselves.

How do I check if a subject/object is included in the trade register?

To check whether a subject/object is included in the TR, you can use the 3.13.03 service "Viewing information in the Commercial Register of the Republic of Belarus". If the message appears on the screen, "The subject with such an UNP has not been found," it is recommended to contact the executive committee at the place of registration.

Also, the 3.13.06 service provides information on entities and facilities included in the Commercial Register of the Republic of Belarus (the list of those operating on the date preceding the request date), within which the list of business entities and facilities/forms of trade is generated as a CSV or XLSX file, with the possibility of saving it.

How to make a payment for the service 3.19.02 "Providing individuals with information about offenses stored in the unified state data bank on offenses"?

After filling out the application in your personal account, you must select the ERIP payment method, click on the "Pay" button, and then the order number for payment will appear on the screen. To make a payment via the Calculation AIS (ERIP), you must select the path in the service catalog tree: ERIP – Electronic Government – EPEU Personal Account – Services with a combined payment.

When paying via ERIP, you must enter the order number in the NOAIS0000000xxx format (Latin), as well as the full name of the person for whom the certificate is being generated;

After making the payment, you must re-log in to your personal account, go to the "My services" section, click on the icon in the form of a pencil sheet in front of the service, check the correctness of the completed data and send an application by clicking on the "Send application" button.

Who can't log in to the "E-Pasluga"?

- Subscribers who have a mobile EDS;

- Non-residents of the Republic of Belarus.

Is it possible to log in to the EPEU (e-pasluga.by) using a mobile digital signature (EDS-M)?

The result and fact of the provision of the OAIS service is information received into the consumer's personal account from the IR (IP), or from the consumer's personal account in the IR (IP), while this information is not a document or an electronic document.

Decree of the President of the Republic of Belarus dated 12/16/2019 No. 460 "On the Nationwide Automated Information System" (hereinafter referred to as the Decree) and the Regulation on the procedure for paper certification of information obtained from information Resources (systems) through the nationwide automated information system, approved by Resolution of the Council of Ministers of the Republic of Belarus dated 03/20/2020 No. 159 "On the implementation of the Decree of the President of the Republic of Belarus dated December 16, 2019 No. 460" (hereinafter referred to as the Regulation on the procedure for Certification), regulates the conditions for giving legal effect to information obtained through the OAIS from the IR (IP).

According to paragraph 5 of the Decree, employees of government agencies, including courts, and government organizations (hereinafter referred to as government organizations), and notaries, when receiving information from the IR (IP) through the OAIS to perform the functions assigned to government organizations, notaries have the right to print out on paper and use such information, provided that the date and method of its publication are certified. receiving.

Authorized employees of information intermediaries, when receiving information from the IR (IP) for users of information through the OAIS, have the right to print such information on paper, certifying the date and method of its receipt.

Users of information have the right to use the information certified on paper to exercise their rights, legitimate interests, and duties provided for by law in relations with third parties, who, when providing the user with the information certified in this way, have no right to refuse to accept it.

The procedure for certification by employees of government organizations and information intermediaries, notaries on paper of information obtained from the IR (IP) through the OAIS is defined in the Regulation on the procedure for certification.

There is no EDS issued for the supervisor

To activate a legal entity's personal account, you must:

  1. Log in to an individual's Personal Account with strong authentication (https://nces.by/wp-content/uploads/instrukcia-avtoriz-ecp-new-e-pasluga.docx);
  2. Create a letter in the Citizen's mail to the NTSEU.
  3. It is mandatory to attach to the letter the documents that are presented in the "Documentation" section - "The form of documents required to activate the personal account of a legal entity". Step-by-step instructions for working in Citizen's mail are also available in this tab.
  4. Sign the letter (attachments) of the EDS.

The deadline for reviewing documents is 5 working days.

In order to improve the performance of the resource, cookies are used (files with data on past visits to the resource).