Questions & Answers
Questions & Answers
Document Flow Automation System
Electronic digital signature
Remote issue of a public key certificate
Unified Electronic Services Portal
How to deposit funds into an account?

You can deposit funds to the personal account in the section "Financial Information" – Funds are deposited into the personal account by specifying the amount according to the cost of the service in "SED Application in the modernized OAIS" as of the payment date. After clicking the "deposit funds" button, an order number will show on the screen, which must then be indicated in the payment purpose. The payment is made according to NCES details, specifying the generated order number in the format: LSOAISXXXXXXXXX, where X means numerical symbols.

The guidelines for depositing funds to your personal account are posted in your personal account in the section "Documentation" – "Guidelines for operating your personal account" – "Financial information".

How can I obtain a work completion certificate for the SED Application?

For legal entities (which are not budgetary organizations) and individual entrepreneurs, the SED Application services are provided on the basis of a public agreement.

The NCES does not issue the services acceptance certificate. Subjects execute the acceptance certificate in accordance with their in-house accounting regulations. According to clause 4.4 of the Public Agreement, the Parties agree that the OAIS Operator and the Consumer shall prepare an acceptance certificate of the services rendered that confirms the provision of the service(s) by the OAIS Operator at their sole discretion in accordance with Article 10 Clause 6 of the Law of the Republic of Belarus No. 57-3 dated July 12, 2013, On Accounting and Reporting, Clause 1 of the Resolution of the Ministry of Finance of the Republic of Belarus No. 13 dated February 12, 2018, On the Sole Compilation of Primary Accounting Documents and Recognizing the Decree of the Ministry of Finance of the Republic of Belarus No. 58 dated December 21, 2015, as Invalid."

For budgetary legal entities, the NCEU issues a certificate of paid monthly services to the consumer within five (5) business days from the end of the reporting month.

How to make monthly payments for the SED Application?

The payments are made per calendar month. Legal entities (which are not budgetary organizations) and individual entrepreneurs pay for the service when ordering the service by debiting funds from the Consumer’s personal account in the amount of 100% of the one-time cost of the service.

If, when ordering a service for the first time, the Consumer activated the "Automatic renewal" option, the Consumer will not have to re-order the service for each subsequent calendar month, subject to availability, in the Consumer’s personal account, of the amount of at least 100% of the one-time cost of the service on the last date of the calendar month, in which a service is provided.

The budgetary legal entities pay for the service on the basis of a certificate of the service provided issued by the NCEU before the twenty-fifth (25th) day of the month following the reporting month by transferring the relevant amount to the NCEU settlement account.

Where can I find guidelines for setting up the system?

The guidelines are available in your personal account, in the section "Documentation" – "Guidelines for operating your personal account", item 8, "Document flow".

Obtaining an attribute certificate for operations with FSZN systems via EPEU (online)
  1. Read the terms of the Public Agreement.
  2. Download the invoice on the website and pay for the service.
  3. Go to the Unified Electronic Services Portal (EPEU) via Internet Explorer.
  4. Log in to the EPEU using the certificate of a legal entity issued by the Republican Certification Center of the State public key management system (GosSUOK), for which the issue of the additional attribute is required.
  5. Go to the EPEU personal account and select a service category "Occupation and employment".
  6. In the appearing list, select service 6.1-2.43 "Issue of an additional attribute certificate for operations with FZSN systems in addition to the previously issued certificate of a legal entity" and click the "Obtain" button.
  7. Fill out the application fields:
    7.1. Select an organization category. In the case of a budgetary entity, you must additionally select the payment method "Using own funds".
    7.2. Fill in the mandatory fields.
    7.3. Attach a copy of the payment order, and a copy of the notice of registration of the payer, confirming the payer’s registration number with the FZSN (National Social Security Fund) body.
    7.4. Send the application.
  8. After the payment amount has been credited to the Operator's bank account, the Operator issues an additional attribute certificate and sends it to the Subscriber's email address specified in the application.

For more information on obtaining an attribute certificate for operations with FZSN (National Social Security Fund) systems when making payments using budget funds, please follow the link.

How to obtain an electronic digital signature for registering business online?

To register a business, an electronic digital signature of an individual is purchased fora period of 1, 2 or 3 years. To this end, you must:

  1. Read the Procedure for obtaining a certificate of an individual available at the following link.
  2. Pay for the service against the invoice.
  3. Prepare the document package and execute them.
  4. Submit the documents to any registration centre.

Please note that in order to submit reports on behalf of a legal entity or an individual entrepreneur, you must obtain a certificate of a legal entity, or to obtain a basic attribute certificate of a legal entity in addition to the certificate of an individual.

What is the difference between AvPass and AvBign information carriers?

USB devices AvPass and AvBign are key information carriers and are used for secure storage of personal (private) keys. The personal (private) key is placed in a special electronic container protected by a password. The password is set by the user (Subscriber) when generating the request file (generating a pair of keys - a public and a private key). Both AvPass and AvBign can have multiple containers at the same time.

The main advantage of AvBign, as compared to AvPass, is that, when using AvBign, all cryptographic transformations occur inside the device (microprocessor) and hash values do not go into the PC's RAM; in addition, AvBign is compatible with SmartCard standards used in Microsoft Windows, so AvBign devices are connectable via RDP (Remote Desktop Protocol) without additional software (such as USB to RDP, FlexiHub, etc.) or hardware-software USB-to-IP hubs. In other words, AvBign devices are particularly suitable for terminal servers (Microsoft Terminal Services).

Who can issue a certificate remotely?

The service is available to individuals and legal entities, as well as individual entrepreneurs who have a valid EDS certificate. For legal entities, remote issue of a public key certificate is only possible if the head of the entity has an EDS certificate (in this case, information about the head of the entity must be kept in the Unified State Register).

The certificate can be obtained remotely, subject to the following requirements:

  1. The Subscriber's data specified in the personal certificate are not changed.
    For legal entities, the position may be changed (in accordance with subclause 5.7.4.3 
    of the Services Provision Procedure of the Republican Certification Centre of the State public key management system for verifying electronic digital signatures of the Republic of Belarus (GosSUOK)).
  2. Availability of your own key information carrier (AvPass or AvBign).
  3. The service is provided under a public agreement.

The certificate may not be issued remotely:

  • To non-residents of the Republic of Belarus;
  • To proxy holders of individual entrepreneurs, to notaries and lawyers;
  • To owners of a mobile EDS;
  • To owners of an EDS with an expired public key certificate;
  • To owners of an EDS with an expired identity document;
  • To owners of an EDS whose details in the certificate have changed (legal address, name of the entity, data of the owner of the digital signature);
  • When concluding an agreement for payment through the state treasury authorities.
After the certificate has been renewed remotely, how to receive the services acceptance certificates?

If the EDS certificate has been issued remotely, the National Centre for Electronic Services (NCES) does not issue a services acceptance certificate to the Subscriber.

According to clause 4.4 of the Public Agreement for the provision of paid services for issuing a certificate of a legal entity (individual entrepreneur) or an individual remotely, using a valid certificate, the parties agreed that Republican Certification Centre and the Subscriber shall UNILATERALLY execute the services acceptance certificate, confirming the provision of the service.

(in accordance with clause 6, Article 10 of Law of the Republic of Belarus No. 57-Z dated July 12, 2013 "On Accounting and Reporting", clause 1 of Resolution of the Ministry of Finance of the Republic of Belarus No. 13 dated February 12, 2018 "On the unilateral preparation of primary accounting documents and invalidation of Resolution of the Ministry of Finance of the Republic of Belarus No. 58 dated December 21, 2015")

How to obtain an EDS for electronic invoices?

To sign electronic invoices, a GosSUOK certificate is purchased. For more information about the procedure to obtain an EDS certificate and the list of documents, please follow the link.

If you already have a valid EDS certificate, you do not have to obtain a new one.

Some programs additionally require a basic attribute certificate. To find out, whether you have to obtain it, please contact your EDI provider.

For more information about the procedure to obtain a basic attribute certificate and the list of documents, please follow the link.

What payment purpose code must be specified when paying for the services of Republican Certification Centre?

KNP code (payment purpose code in the Republic of Belarus) for the services of the Republican Certification Centre of the State public key management system (GosSUOK) — OTHR 1 21101.

How payment for the certificate remote issue is made?

The payment is made in the process of filling out an online application on the Unified Electronic Services Portal.

Individual entrepreneurs/individuals can make the payment:

- through ASSIST by entering the bank card details;

- through ERIP using the order number generated by the service; open the following tabs: ERIP – Electronic government – OAIS (National Automated Information System) – Electronic OAIS services.

Individual entrepreneurs/individuals may not make the payment by way of a transfer order.

Legal entities can make the payment:

- through ASSIST by entering the bank card details;

- through ERIP using the order number generated by the service; open the following tabs: ERIP – Electronic government – OAIS – Electronic OAIS services;

- through the Online Banking using the invoice generated by the service (the Subscriber makes an advance payment of the cost of the service(s) based on the generated invoice by transferring funds to the settlement account of the Republican Certification Centre. Be sure to indicate the generated invoice number in the payment order for the transfer of funds).

I didn’t receive a link to log into the cloud storage, what should I do?

The reason for not-receiving the link to the Cloud Certificate Storage may be as follows:

- the active tab with order number to pay for the certificate via ERIP/Assist was closed;

- the User's session on the portal was interrupted.

In such cases, to continue the procedure for remote certificate issue, you must:

  1. log in to the Unified Electronic Services Portal using the EDS;
  2. open the "Personal Account" tab, the "Current Orders" section;
  3. open the paid order, complete the procedure of the certificate issue by clicking on the "Next" button.

If payment for the certificate was made in another payment system, the service cannot be provided via the Unified Electronic Services Portal (EPEU) due to a violation of the mechanism of payment for the certificate remote issue, as defined by the Public Agreement.

The information about payment methods for remote issue is provided in question 14.

Can I obtain the attribute certificate for the National Social Security Fund (FSZN attribute certificate) in parallel with the certificate remote issue?

The FSZN attribute certificate is not included in the remote issue of the public key certificate. An attribute certificate is issued separately upon a personal application to the registration centre or upon a remote application.

Detailed information on remote issue of an attribute certificate is provided in question 2.

For more information about the procedure to obtain a FSZN attribute certificate by way of a personal application, please follow the link.

How to activate a personal account of a legal entity?

Steps to set up a workplace:

Download the client software program and Gsec Client. The Form to be filed for further downloading of the software.

To enter "E-Pasluga" Unified Electronic Services Portal (EPEU), the client software program and Gsec Client must be running.

Actions to work on the Unified Electronic Services Portal:

  1. The head of the entity (individual entrepreneur) must log in to the Unified Electronic Services Portal using an EDS or an ID card, activating their individual personal account. To log in using an ID card, a reader is required.
  2. After entering your personal account, on the right side, you need to click on the icon, and select a separate line with the name of the company. If an individual entrepreneur logs in, they select a separate line with their initials. 

The procedure for activating a personal account for government agencies is posted in the personal account, in the "Documentation" section - "Forms of documents required to activate the personal electronic account of a legal entity".

What are the technical requirements to the workstations of users of the new version of the Unified Electronic Services Portal?
  • Operating system:

Windows 8 x32/64;
Windows 10 x32/64.

  • A web browser, except for Microsoft Internet Explorer and Edge;
  • Antivirus protection software (recommended);
  • Current version of Avest CSP cryptographic service provider (available through the link as part of the AVEST Subscriber's Package);
  • Current version of Avest PCM personal certificate manager (available through the link as part of the AVEST Subscriber's Package);
  • AvCMXWebP plug-in (installed during installation of the AVEST Subscriber's Package);
  • GSecTLS software program to organize a secure connection and NT Client Software (the current version of the software is available after filling out an application on the OAIS (National Automated Information System) operator’s website available at the link);
  • VPN channel with a speed of at least 1 Mb/s or Internet connection. 
How to deposit funds into an account?

The guidelines for depositing funds into your personal account are available at the following links:

Depositing funds into an account via Assist
Depositing funds into an account via ERIP
Depositing funds into an account via Online Banking

How to fill out an electronic application for electronic services

An electronic application for OAIS services is posted in the personal account of a legal entity and is available by default to the head of the entity, as well as to a Superuser with a pre-configured Role.

To conclude an agreement for OAIS services, the first part of the electronic application is sent. In the first part of the e-application, you must put the slider indicator in the section "Concluding an agreement for OAIS services". After clicking the "Send" button, the application is processed for further preparation of the agreement.

After the agreement has been concluded, the head of the entity (Superuser) will have the opportunity to send an electronic application for access to the OAIS electronic services. To this end, you must first set up a Role in the personal account of the legal entity, adding employees who will receive OAIS electronic services.

After setting up the Role, you must proceed to filling out the electronic application from the "Available Services" section, where the first part of the application is filled out; in this case, the slider indicator is not placed to "Concluding an agreement for OAIS services". After clicking the "Send" button, the second section of the electronic application will open, where the OAIS electronic services are specified, the generated role is added and the necessary fields are filled in. After the electronic application has been filled out, you must click "Complete application generation" button and sign the generated application file with a digital signature.

For the procedure for filling out an electronic application, please follow the link (Electronic Application Description)

Why the service result generated does not show the "full unconverted address" field as a text string (for the OAIS electronic service "Obtaining information about the place of residence and place of stay of a citizen (with the consent of the individual) (code 3.50.01/1)" and "Obtaining information about the place of residence and place of stay of a citizen (without the consent of the individual) (code 3.50.01/2)"?

As part of the performance of electronic services upon a request generated on the basis of a citizen’s identification number, an address is provided from the AIS "Residence Registration" in the format of codes of administrative-territorial units of the Belarusian Address Register and a text string provided as an additional measure.

How to correctly pay for service 3.19.02 "Providing individuals with information about offenses stored in the Unified State Data Bank on Offences"?

After filling out the application in your personal account, you must select the ERIP payment method, click the "Pay" button; then, the order number for payment will be shown on the screen. To make a payment using the AIS "Raschet" (Settlements) system (ERIP), you must select the path in the service catalogue tree: ERIP – Electronic government – EPEU Personal Account – Services with collected payment.

When paying through ERIP, you must enter the order number in the format NOAIS0000000xxx (Latin), as well as the full name of the person for whom the certificate is being generated;

After making the payment, you must re-log in, go to the "My Services" section, click on the icon near service 3.19.02 (a sheet of paper with a pencil), check the correctness of the entered data and send the application by clicking the "Submit Application" button.

How to obtain service 3.77.01 "Informing about the citizenship of a foreign state (termination thereof), residence permit or other document of a foreign state granting the right to benefits and other advantages?" What biometric documents can be used for authorization on the portal?

Electronic service 3.77.01 is available for individuals in the personal electronic account of the new version of "E-Pasluga" Unified Electronic Services Portal (EPEU) (https://e-pasluga.by).

Service is available subject to strict authentication (using a digital signature, ID card, or biometric residence permit).

For strict authentication, you need to install GSecTLS and a client software program. The ID card and biometric residence permit require a reader. The form for further downloading of the software is available at the following link: https://nces.by/service/po/.

To enter "E-Pasluga" Unified Electronic Services Portal, the client software program and GSecTLS must be running.

The service is available in your personal account in the "Available services" section, category "Citizenship, passport, ID card".

The service is free.

How can I find out which services have been transferred to the new version of the portal?
Is it possible to log in to the EPEU (e-pasluga.by) using a mobile digital signature (EDS-M)?

Currently, you cannot log in to the portal using a mobile EDS.